Shipping and Payment

Payment
Currently, we accept payment by PayPal.
The amount charged to you will be the total sum of the merchandise plus the shipping & handling fee indicated at checkout.
Please note that the merchant name on your card statement will be “BizitJapan”.

Shipping
Available shipping options: EMS (or ePacket for some countries).
Shipping rates will be calculated based on your location and total weight of item(s). Check the rates and choose either ePacket or EMS for your order at the checkout.
ePacket usually takes 7-20 days, EMS 4-14 days. Please note that delivery time varies depending on your location and other factors (e.g. how fast the customs in your country will clear the item). Please also note that during the holiday season delivery times can be longer than usual.

We currently ship to the following countries:

Asia EMS to 500g (17.6oz) EMS additional 100g (3.5oz) up to 10,000g (10kg/22lb)
Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam, Guam, Laos, Bangladesh, $15 $15+$2 per 100g
North and Central America
United States of America, Canada, Mexico, El Salvador, Cuba, Costa Rica, Jamaica, Trinidad and Tobago, Panama, Barbados, Honduras $19 $19+$2.1 per 100g
Middle East
Qatar, Saudi Arabia, Turkey, United Arab Emirates, Israel, Iraq, Iran, Oman, Cypress, Kuwait, Syria, Bahrain, Jordan $19 $19+$2.1 per 100g
Oceania
Australia, Solomon Islands, New Caledonia, New Zealand, Papua New Guinea, Fiji $19 $19+$2.1 per 100g
Europe
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Republic of Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom $21 $21+$2.4 per 100g
South America
Argentina, Urguay, Ecuador, Colombia, Chile, Paraguay, Brazil, Venezuela, Peru $23 $23+$3 per 100g
Africa
Algeria, Uganda, Egypt, Ethiopia, Ghana, Kenya, Sierra Leone, Zimbabwe, Sudan, Senegal, Tanzania, Tunisia, Togo, Nigeria, Botswana, Madagascar, South Africa, Mauritius, Morocco, $23 $23+$3 per 100g

 

Customs Duties
Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you should be responsible for the payment of any such taxes or fees.
In the event that the delivery of an order is delayed due to complications or processing at customs, we bear no responsibility for this situation.

Returns and Exchanges
For exchanges and returns, please be sure to contact us (info@uto-knit.com) via email within 14 days of item receipt regarding the details of the return item. We will not be able to accept any return if you contact us after 14 days or not sent the item back with no contact at all. We do not accept returns for personalized items.